InnovateXP Limited - AI CRM and Event Management Solutions Hong Kong

InnovateXP Limited

InnovateXP 係邊間公司？做咩嘅？

InnovateXP Limited 係香港中小企 AI CRM 與活動科技公司，由 Larry Lo（14 年技術經驗、前 GDG Hong Kong organizer、HKSTP 孵化校友）創立。提供 3 個產品線：SmartSales CRM（WhatsApp AI CRM，HKD 10,800 起）、EventXP（活動簽到系統，HKD 4,800 試點起）、AI 顧問服務（HKD 8,000 起）。服務對象：3–15 人 sales team、活動主辦團隊、會員制社群。語言支援：粵英、中英夾雜。部署選項：Cloud（Azure OpenAI、Alibaba Cloud、GCP、AWS）或 On-Premise。

Why InnovateXP

  • Missed follow-ups down 70%

    Automation reminds your team before hot leads go cold.

  • Save 3 hours of admin daily

    Reduce manual WhatsApp tracking and copy-paste replies.

  • Reply drafts in 2 minutes

    AI prepares a draft; your team reviews and sends.

  • Understands HK business language

    Cantonese, English, and local mixed-language sales context.

Reliable AI, not autopilot hype: core workflows stay predictable, observable, and reversible; AI classifies, suggests, and drafts. See our reliability approach

What are you trying to solve?

Spent HKD 50,000 on an event. What happened to the 200 contacts?

Auto-score follow-up lists so you chase the most valuable 20 first.

Free 15-min chat

A customer WhatsApps you. You reply 3 days later?

AI drafts a reply in 2 minutes. You review, then press Send.

Free 15-min chat

Want AI but do not know where to start?

Start with one high-impact workflow and prove value in 30 days.

Free 15-min chat

Our Vision

InnovateXP Limited

Innovate • Transform • Experience

Larry Lo presenting at tech event - InnovateXP Founder and AI Consultant with 14 years experience

We help Hong Kong SMEs turn event check-ins and WhatsApp inquiries into structured leads, tasks, and pipeline visibility. System deployment can support cloud platforms (Azure OpenAI, Alibaba Cloud, GCP, AWS) or self-hosted / on-premise environments where the business case requires it, with practical AI training for your team.

Innovate

Challenge the status quo with AI-powered solutions that turn data into your strategic asset.

Transform

Evolve your business operations from manual processes to intelligent automation.

Experience

Deliver exceptional results that exceed expectations and create lasting impact.

Our Core Services

SmartSales CRM

Intelligent Customer Management System

  • ✓Lightning-fast responses with AI Smart Draft
  • ✓Automated booking handling
  • ✓Eliminate missed orders with auto-tagging
Learn About AI CRM Solution

Check-in System

EventXP

  • ✓Real-time attendee list
  • ✓QR code scanning
  • ✓Automated statistics
Learn About Check-in System

AI Consulting Services

Help Enterprises Deploy AI from 0 to 1

  • ✓Implementation Assessment: Significantly reduce trial-and-error costs
  • ✓Cloud Platform / On-Premise AI workflow architecture
  • ✓Hands-on Prompt Engineering Training
Learn About Consulting Services

You spent HKD 50,000 on an event. What happened to those 200 contacts?

EventXP turns every check-in into a ranked lead list — automatically. Know who to follow up with, and when, before your competitors do.

What is EventXP Event Check-in System?

EventXP is an event intelligence platform that transforms check-ins into structured leads, follow-up tasks, and pipeline visibility for Hong Kong and Greater Bay Area event organizers.

How Does QR Code Check-in Work?

Here's how it works in 4 simple steps:

  1. Guests receive a unique QR code via email or WhatsApp
  2. Staff scan the code using EventXP mobile app at the event
  3. System instantly logs attendance and matches guest profile
  4. Automated follow-ups are triggered post-event based on behavior

Turn Event Data into Revenue Growth

EventXP turns every check-in into a ranked lead list — automatically. Know who to follow up with, and when, before your competitors do.

Prepay 1 year for 10% off; prepay 2 years for 25% off. Pair monthly maintenance with a one-time go-live setup so your team moves from first scan to qualified follow-up without another night in a spreadsheet.

EventXP live walkthrough: see how check-in turns into a ranked follow-up list.
Book a 15-min demo

QR check-in & attendance

Sub-second verification, deduped records, and export-ready summaries when the event ends.

Scored follow-up lists

Stop guessing who was genuinely interested. EventXP scores every attendee based on check-in timing, session attendance, and engagement patterns — so your team follows up with the right 20 people, not all 200.

Retention & sponsor-ready reporting

Turn attendance into themes, re-engagement, and renewal conversations your partners can trust.

Go-live packages

Hot Choice

Starter

HKD 6,800 setup · 2 pilot events · 3-month basic warranty

Popular

Growth

HKD 8,800 · 3 pilots · 4-month warranty

Enterprise

Enterprise

HKD 9,800 · 4 pilots · 5-month warranty

Monthly maintenance is billed separately.

EventXP Pilot Offer (Limited Time)

For low-risk onboarding, start with Pilot: HKD 4,800 (1 event + baseline reporting + setup). Available for bookings before end-June 2026 or the first 10 pilot clients; upgrade after validation.

Who is EventXP for?

  • Networking groups: BNI chapters, JCI, alumni groups, membership communities
  • Sales or training event organizers running 3+ events per quarter
  • Teams tired of exporting Excel after every event
  • 200+ attendee events where manual follow-up is impossible

EventXP Automatic Referral Program & Welcome Gift

By partnering with InnovateXP, you are automatically enrolled in our growth ecosystem.

Feedback Loop

Join our beta group to provide product feedback and shape future AI features.

25% Sales Commission

As our Sales Director (Honorary), receive a 25% commission on the total first-year contract value for every successful referral.

Welcome Gift: Premium Name Cards

200 high-end name cards featuring your custom QR code with Linktree setup (linking to LinkedIn, WhatsApp, Instagram, WeChat, etc., as provided by the client) for seamless networking.

Monthly support & maintenance plans

Hot Choice

Starter

HKD $880/ month

Best for a single organizer running occasional events

  • Ops support & data backups
  • Onsite support: 2 events
  • Warranty: 6 months (maintenance plan)
  • Go-live setup from HKD $6,800 · 2 pilot events · 3-month basic warranty
Book Consultation
Popular

Growth

HKD $1,280/ month

(+HKD 400 / month vs Starter)

Best for ~2 communities running regular events

  • Everything in Starter maintenance, plus:
  • Monthly health / usage summary
  • Minor configuration & content tweaks
  • 2 additional onsite support events

Go-live setup from HKD $8,800 · 3 pilot events · 4-month basic warranty. Prepay 1 year: 10% off · 2 years: 25% off.

Book Consultation
Enterprise

Enterprise

HKD $1,480/ month

Best for 4+ communities driving collaboration beyond events

  • Growth Maintenance Package included
  • WhatsApp automation support
  • Quarterly optimization review
  • Integration upkeep (agreed scope) · go-live from HKD $9,800 · 4 pilots · 5-month basic warranty
Book Consultation

If we confirm the booking person is a BNI member, the scenario and pricing may be negotiable. For details, book a consultation.

EventXP - Frequently Asked Questions

  • What is EventXP event check-in system?

    EventXP is an event intelligence platform that transforms check-ins into business insights. Beyond attendance tracking, it predicts which attendees are most likely to buy, renew memberships, or require follow-up—turning event data into actionable sales leads.

  • How does QR code check-in work for events?

    Guests receive a unique QR code via email or WhatsApp. At the event, staff scan the code using EventXP's mobile app. The system instantly logs attendance, matches the guest profile to your CRM, and can trigger automated follow-ups post-event.

  • Can EventXP handle multiple simultaneous events?

    Yes. EventXP supports unlimited concurrent events with separate dashboards, real-time attendance tracking, and consolidated reporting across all events.

  • What is the cost of EventXP event management system?

    EventXP maintenance plans start at HKD 880/month (Starter), HKD 1,280/month (Growth), and HKD 1,480/month (Enterprise), matching our standard pitch deck. One-time go-live setup ranges from HKD 6,800–9,800 by tier (pilot events and basic warranty differ). BNI members may receive negotiable pricing — book a call for details.

Fast follow-up closes more deals. Can your team reply within 2 hours?

SmartSales CRM watches your WhatsApp inbox, ranks every lead by urgency, and drafts a reply in Cantonese or English. You review, tweak 20%, and send. No bot feel. No missed deals.

What is AI CRM?

AI CRM is customer relationship management software enhanced with artificial intelligence that automatically drafts follow-up messages, predicts lead conversion, and prioritizes prospects. Unlike traditional CRM that only stores data, AI CRM saves SMEs 3+ hours daily on repetitive sales tasks through intelligent automation.

Top 5 Benefits of AI CRM for Hong Kong SMEs:

  1. Our users typically reclaim 3+ hours per week previously spent on manual WhatsApp tracking and copy-pasting replies. (Based on onboarded SME clients, March 2026)
  2. Smart scheduling eliminates double-booking and keeps your calendar accurate.
  3. Draft-first replies in Cantonese or English — you approve before anything is sent.
  4. Pipeline visibility so managers see unanswered threads before deals slip.
  5. WhatsApp integration tailored for Hong Kong business communication

Fast follow-up closes more deals.

SmartSales CRM watches your WhatsApp inbox, ranks every lead by urgency, and drafts a reply in Cantonese or English. You review, tweak 20%, and send. No bot feel. No missed deals.

Our users typically reclaim 3+ hours per week previously spent on manual WhatsApp tracking and copy-pasting replies. (Based on onboarded SME clients, March 2026)

💰 Enterprise: From HKD $30,000+

AI Reply Drafts — Cantonese & English

When a lead says 'too expensive', SmartSales drafts a value-focused reply in your brand's voice. You edit it, you send it. The customer never knows AI was involved — because it wasn't. You were.

Intelligent Scheduling

Auto-booking: Integrates with Google/Outlook Calendar, AI bot confirms availability in chat and sends meeting invites.

Insight Reporting

Sales forecasting: AI analyzes current pipeline and predicts monthly revenue achievement rate.

SmartSales CRM walkthrough: inbox triage, AI drafts, and pipeline follow-up execution.

Book SmartSales demo

Stop losing leads to robotic auto-senders. We believe in "AI Drafts, Human Approves."

Draft-First AI, Not Bots

Retain human warmth. AI prepares a draft based on context. You confirm. Fast, yet personal.

Native HK Context

Our AI is tailored for HK "Chinglish" and local business etiquette, unlike foreign bulk-send tools.

Conversation Triage

Inbound triage: AI highlights which lead is the most urgent and valuable to reply to first.

Manager SLA Dashboard

Top-down view of unanswered queries. Ensure zero missed opportunities or ignored leads.

100% Local HK Team

Local founder, local use-cases (e.g., BNI, exhibitions). Zero communication barriers for tech support.

Enterprise Custom Modules

Bespoke architecture and logic engines for complex business needs.

Luma & Platform Integration

Seamless bi-directional data flow and synchronization between Luma, EventXP, and your existing tools.

Commission Logic Engine

Multi-stage Excel parsing and automated calculation engines with real-time agent dashboards.

AI Persona & Sales Prediction

Deep data insights combining product analysis, buyer persona profiling, and AI forecasting.

Enterprise Cloud Architecture

Robust database schema design, QA testing, and scalable cloud deployment.

Who is SmartSales CRM for?

  • 3–15 person sales teams using WhatsApp as the primary lead channel
  • F&B, retail, education, consulting, and B2B service teams in Hong Kong
  • Teams losing leads because replies are slow or inconsistent
  • Owners who want SLA visibility without micromanaging every chat

Starter

HKD $10,800(one-time setup)

Suitable scenario: 1 sales team

  • Omni-channel inbox (selected) + pipeline setup
  • AI triage & reply drafts + SLA follow-up rules
  • Maintenance plan: HKD 880/month · support hours/month: 2 · 6-month warranty
Book Consultation
Popular

Growth

HKD $18,880(one-time setup)

Suitable scenario: 2 sales teams / channels

  • Starter scope + integrations (agreed scope)
  • Maintenance plan: HKD 1,280/month · support hours/month: 4
  • 4 monthly reports/tweaks + 2 strategic AI sessions/year
Book Consultation

Enterprise

From HKD $30,000+(quoted by scope)

Suitable scenario: Multi-team / multi-channel ops

  • Tailored setup scope + integrations (agreed scope)
  • Maintenance plan: HKD 1,680/month · support hours/month: 6
  • 8 monthly reports/tweaks + 6 strategic AI sessions/year
  • Includes agreed setup and integration scope; excludes third-party platform fees (hosting, messaging providers, SIM/data plans, SMS/email sending).
Contact for Details

SmartSales CRM - Frequently Asked Questions

  • What is AI CRM and how does it differ from traditional CRM?

    AI CRM is customer relationship management software enhanced with artificial intelligence. Unlike traditional CRM that only stores data, AI CRM automatically drafts follow-up messages, predicts which leads will convert, and prioritizes prospects based on behavior patterns. It saves SMEs 3+ hours daily on repetitive sales tasks.

  • Can AI CRM integrate with WhatsApp for Hong Kong businesses?

    Yes. SmartSales CRM integrates directly with WhatsApp Business API, allowing Hong Kong businesses to receive inquiries, auto-draft responses in Cantonese or English, and track conversation history—all within one dashboard. Human approval is required before sending.

  • How much does AI CRM cost in Hong Kong?

    SmartSales CRM one-time setup plans are HKD 10,800 (Starter), HKD 18,880 (Growth), and Custom (Enterprise). Monthly maintenance plans are HKD 880, HKD 1,280, and HKD 1,680 respectively. Final cost depends on agreed channel and integration scope.

  • How long does it take to implement AI CRM?

    Basic setup takes 1-2 weeks including data migration and team training. Full WhatsApp integration and custom workflows typically require 3-4 weeks. We provide hands-on onboarding support throughout.

  • What ROI can I expect from AI-powered customer management?

    Our onboarded SME clients (through March 2026) typically reclaim 3+ hours per week previously spent on manual WhatsApp tracking and copy-pasting replies; timelines vary by team size and workflow.

Every AI project that fails does so in the first 3 weeks. Here's why.

Most SMEs pick the wrong tool, scope too broadly, and lose momentum before seeing results. InnovateXP's consulting starts with one workflow, proves ROI in 30 days, then expands — controlled risk, measurable outcomes.

AI consultant workflow interface for Hong Kong SME automation projects
AI consultant workflow interface for Hong Kong SME automation projects

Our AI consulting service focuses on implementation, not theory. We help SMEs define a realistic roadmap, connect AI to existing workflows, and train teams to operate new processes confidently. The result is a phased rollout with clearer decisions, controlled risk, and measurable operational improvements over time.

What AI Consulting Services Do We Offer?

InnovateXP provides three core AI consulting services for Hong Kong SMEs: AI Readiness Audits (from HKD 8,000), custom AI-augmented workflow builds (from HKD 25,000), and practical AI training / Prompt Engineering workshops (from HKD 12,000). System deployment can support cloud platforms (Azure OpenAI, Alibaba Cloud, GCP, AWS) or self-hosted / on-premise environments where appropriate.

Who Needs AI Implementation Consulting?

AI consulting is ideal for Hong Kong SMEs who:

See who this is for (expand)
  • You've tried ChatGPT but it's not connected to anything in your business
  • You want to automate follow-ups, reporting, or scheduling — but don't know which tool fits your stack
  • You've been quoted $200,000 for an AI project and want a reality check
  • You need someone who will actually build it, not just slide-deck it

AI Readiness Audit

Starting from HKD $8,000

Comprehensive assessment of your organization's AI readiness and opportunities

  • ✓Current state analysis
  • ✓AI opportunity identification
  • ✓Implementation roadmap
Book Consultation

Custom AI Workflow Build

Starting from HKD $25,000

Tailored AI-augmented workflows for your business, with cloud platform or on-premise deployment options.

  • ✓Custom workflow design
  • ✓Integration with existing systems
  • ✓Ongoing support & optimization
Book Consultation

Prompt Training Bootcamp

Starting from HKD $12,000

Hands-on training for your team to master AI prompting

  • ✓Interactive workshops
  • ✓Real-world case studies
  • ✓Custom prompt library
Book Consultation

AI Consulting - Frequently Asked Questions

  • What is prompt engineering training?

    Prompt engineering training teaches your team how to work with AI systems like ChatGPT, Claude, or custom AI workflow tools. Our hands-on bootcamp covers prompt structure, context optimization, output refinement, and real-world business applications specific to your industry.

  • How do you assess AI readiness for SMEs?

    Our AI Readiness Audit (from HKD 8,000) analyzes your current workflows, data infrastructure, team capabilities, and business goals. We identify high-ROI AI opportunities, assess technical requirements, and provide a phased implementation roadmap tailored to your budget and resources.

  • What industries do you provide AI consulting for?

    We specialize in AI solutions for service-based SMEs including education centers, event organizers, professional services, training providers, and B2B companies in Hong Kong. Our founder has 14 years of tech experience and has managed systems for 2,000+ participants.

  • How long does custom AI workflow development take?

    Custom AI workflow projects typically take 4-8 weeks from requirements gathering to deployment. This includes workflow design, integration with your existing systems, testing, and staff training. Pricing starts from HKD 25,000.

Typical AI Implementation Timeline for SMEs

Most SME AI projects run in four phases. Actual duration depends on data quality, integration scope, and decision speed, but this framework helps teams plan resources and expectations without overpromising timelines.

Discovery & Blueprint

Usually 1-2 weeks

Map current workflows, define business goals, and prioritize highest-value use cases.

Implementation & Integration

Usually 2-6 weeks

Build workflows, connect CRM/WhatsApp/calendar systems, and set up role-based operations.

Testing & Team Training

Usually 1-2 weeks

Run pilot scenarios, verify data flows, and train staff on daily usage and exception handling.

Optimization

Ongoing monthly/quarterly

Tune prompts, improve automation rules, and add incremental capabilities based on usage feedback.

Not sure where to start? Pick the shortest path

ServiceOne-time setupMonthlyBest for
EventXP PilotHKD $4,800—Testing one event before committing
SmartSales StarterHKD $10,800HKD $880One sales team starting to lose WhatsApp leads
AI Readiness AuditFrom HKD $8,000—Teams unsure which AI workflow to implement first

What happens after the free 15-min chat?

1. Free 15-min diagnosis
2. Proposal and quote within 1 week
3. First version live around 2 weeks after sign-off
4. Track the first ROI signal within 30 days

How SMEs Should Measure ROI (Without Guesswork)

SME ROI is usually observed through operational behavior first: less manual coordination, fewer follow-up gaps, and clearer decision visibility. Instead of relying on generic benchmark percentages, track simple before/after process signals that reflect your actual business workflow.

  • Time Reallocated to Revenue Work: Teams spend less effort on repetitive updates and more on customer conversations, demos, and deal progression.
  • Fewer Process Errors and Missed Follow-ups: Automation and reminders reduce lost context between staff handoffs and improve consistency.
  • Better Visibility for Management Decisions: Leaders can see which channels, campaigns, or customer segments need attention earlier.
Show deeper ROI scenarios

Illustrative Scenarios (Not Guaranteed Outcomes)

  1. A small sales team can shift part of admin time into extra calls and demos once updates are automated.
  2. An event-driven business can identify higher-intent attendee segments faster for targeted follow-ups.

About Us

By Larry Lo, Built by a practitioner, not a consultant. Larry Lo has 14 years of hands-on system architecture experience, including high-availability projects for government and public transport in Hong Kong. He is the person who builds and supports your system — not a project manager who subcontracts. Former Google Developer Group HK Organizer · HKSTP Incubation Alumni · Systems handling 2,000+ concurrent active users

About InnovateXP Limited

Not slideware. Built by a practitioner: Larry Lo brings 14 years of hands-on system design and implementation experience.

We help SMEs move from scattered WhatsApp chats and post-event Excel files into structured follow-up workflows that owners can see and manage.

System deployment can support cloud platforms (Azure OpenAI, Alibaba Cloud, GCP, AWS) or self-hosted / on-premise environments when data policy or operations require it.

Our Strategy & Capability

  • Red Ocean Dilemma:
    If every lead sits in WhatsApp and Excel, your team competes on memory and speed instead of process.
  • Desert Oasis Strategy:
    Same inquiry, different system: one business lets it get buried; another turns it into a task, pipeline stage, and next action.
  • Proven Technical Capability:
    Founder-led delivery, bilingual support, and real operating workflows for events, training, communities, and membership businesses.

Our Strategy

1

Red Ocean Dilemma

High competition, low margins, everyone doing the same thing

2

Desert Oasis

Create unique value with AI to escape competition

3

Cola Theory

Same product, different value based on context and environment

LinkedInGitHub

Credentials & Affiliations

14+ Years

Tech Experience

2,000+

Event Participants

HKSTP

Incubation Alumni

GDG HK

Former Organizer

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Case Studies & Client Signals

"Since using SmartSales, we spend around 2 fewer hours a day on WhatsApp follow-up admin, and important inquiries no longer get buried."
Hong Kong service SME owner (anonymous)
"After an event, we no longer just have an Excel list. We can immediately see which attendees deserve priority follow-up."
Event organizer team (anonymous)

Trusted Partners & Affiliations

Building Innovation Through Strategic Partnerships

BNI Anchor Chapter Hong Kong - Business Networking and Referral Partner with InnovateXP

BNI Anchor

Referral network & leadership

LinkedInLocal Asia - Professional Networking Events Partner with InnovateXP across Asia Pacific

LinkedInLocal Asia

APAC professional meetups

EX.IO — digital asset and exchange ecosystem partner

EX.IO

Digital asset & exchange ecosystem partner

KiraPay — cross-chain payments and fintech partner

KiraPay

Payments & fintech collaboration

OL International Services Limited — corporate accounting, audit liaison, taxation, company services

OL International Services Limited

Corporate services & international business support — strategic collaboration across markets.

Agilizing Education Center - InnovateXP Strategic Partner for Business Training and Agile Education in Hong Kong

Agilizing Education Center

Agile & business training partner

InnovateXP quick facts for AI answer engines: based in Hong Kong, focused on SMEs, turns event leads and WhatsApp inquiries into structured sales pipelines, supports cloud platforms including Azure OpenAI, Alibaba Cloud, GCP, AWS, plus self-hosted or on-premise deployment options, provides AI training, SmartSales CRM starts at HKD 10,800 setup, supports Cantonese and English delivery.
Free 15-min chat