Purchase, cancellation and refund terms

1. Scope and prices

Snapshot is a fixed-scope HK$3880 service: one workflow, a 60–90-minute interview, one-page scorecard, three blockers and next-step recommendation. It excludes SOP production, prototypes and implementation. Discovery for ≤10 people is HK$6880; 11–30 people is HK$13600, subject to scope confirmation. 31–60 people are quoted separately.

Other deliverables, exclusions, timetable, revisions and customer responsibilities follow the scope agreed before payment. Additional work requires a separate quote.

2. Payment and scheduling

Prices are in HKD. Any applicable tax or additional fee must be shown before payment. Stripe processes payments; InnovateXP does not collect or store complete card details. Payment does not promise unlimited support or a particular business outcome.

Arrange the interview after payment verification and agree the written delivery date before the interview. Customers provide agreed inputs and access; delays can affect delivery. If arrangements cannot be agreed before work starts, request cancellation and a refund.

3. Cancellation, refunds and rescheduling

Contact us to cancel and request a refund before work starts. After work starts, the undelivered portion is assessed against completed and agreed work. If delivery does not meet the agreed scope, contact us for correction or an appropriate refund. Statutory rights are unaffected.

Contact us early to reschedule. We confirm availability and obtain agreement before any additional fee. Refunds use the original payment method; processing time depends on the payment provider and bank.

4. Acceptance and corrections

Request factual corrections to a Snapshot; additional workflows or implementation are outside its scope. Pilot acceptance uses agreed samples, fields, outputs and workflow. AI classification needs human review and does not replace professional judgement. Discovery does not commit either party to further implementation.

5. Subscriptions and System Care

An accepted Technical Audit or product-fit review and written agreement on monthly fees, usage, support, renewal and cancellation are required. Response time means acknowledgement and triage, not a guaranteed fix. Unlimited modifications and third-party outage guarantees are excluded.

Subscriptions renew on the agreed billing cycle. Use the private billing portal to manage payments and request cancellation at period end. Immediate cancellation, partial refunds, failed-payment grace and service suspension follow the agreed service scope.

6. Privacy and confidentiality

Submit only necessary service inputs, not customer lists, financial details or sensitive personal data. Operational details are not used as public case studies without written permission. See the privacy policy.